Does the fingerprint sensor on my Samsung smartphone work with the Phone Case Xtreme?Updated 2 months ago
Yes, absolutely! The Phone Case Xtreme has been specifically designed to ensure full functionality of your Samsung smartphone’s fingerprint sensor.
The sensor works optimally thanks to a special adhesive ring positioned exactly where the fingerprint sensor is located. Important: When unpacking, make sure to only remove the protective film—the adhesive ring must remain in place, as it is crucial for the sensor’s functionality.
If you experience issues with the fingerprint sensor, try the following steps:
- Increase touchscreen sensitivity:
- Go to your smartphone settings and enable enhanced touch sensitivity.
- Clean the display:
- Use distilled water or a mild, alcohol-free cleaning solution to wipe the screen.
- Moisten your finger slightly:
- Lightly dampen your finger with a small amount of moisture (e.g., saliva) before using the sensor—this can improve recognition.
- Check for software updates:
- Make sure your smartphone is running the latest Android version.
- Remove additional screen protectors:
- If you are using an extra screen protector, consider removing it, as it may interfere with sensor sensitivity.
If the issue persists, please contact our Customer Support. Provide your order number from our online store or a proof of purchase with your shipping address.
You can reach our support team at: [email protected].