I have connected my Charging Module to a power source, but it doesn't seem to be working. What can I do?Updated 2 months ago

If you have connected the Charging Module to a power source and your smartphone is not charging, there are three potential factors to consider:

• Charging station
• Connection cable
• Power source

First, ensure that the power source provides 5V/2A and check all connections.

If possible, connect an alternative device to the cable to verify if energy is flowing.

Also, test if connecting the Charging Module SPC+ to a different 5V/2A power source with an alternative cable makes a difference.

If your smartphone still does not charge after these checks, please contact our customer support with the following details:

1. Specify that your smartphone is not charging at all.
2. Provide information about the power source and its output (watts/volts/amps/power delivery/quick charge).
3. Inform us of the cable used to connect the charging station to the power source:
   • Supplied USB-A/USB-C Cable
   • CABLE 12V DC SPC+
   • SPC 12V HARD WIRE CABLE
   • Third-party cable (please include an online product link if applicable)
4. If possible, send a short video that clearly shows the connection and the issue with charging.
5. Provide your name, order number from our online store, proof of purchase, and delivery address.

You can reach our support team at [email protected]. They will assist you as quickly as possible.