I have connected my Charging Pad SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do?Updated 2 months ago
If you have connected the Charging Pad SPC+ to a power source and the LED on the back of the charging disc does not light up, only 3 factors can be responsible for this:
- Charging station
- Connection cable
- Power source
Please first make sure that the connection is to a power source with an output of 5V/2A and check all interfaces.
Please check if connecting the Charging Pad SPC+ to a different 5V/2A power source with an alternative cable makes a difference.
If the LED still does not light up after these tests, please contact our customer support with the following information:
- Clarify that this is a defective device and that charging from the smartphone is not possible.
- Provide details about the power source and its output (watts / volts / amps / power delivery / quick charge).
- Indicate which cable you used to connect the charging station and confirm that you have tested the function with an alternative cable on a different 5V/2A power source.
- If possible, send a short video that clearly documents the connection and the lack of charge.
- Provide your name, the order number from our online store, proof of purchase, and a delivery address.
You can reach our support at the following email address: [email protected]
They will provide you with a solution as quickly as possible.