I have connected my Charging Suction Mount SPC+ to a power source but it is not working? Why is that and what can I do?Updated 2 months ago

If you have connected your Charging Suction Mount SPC+ to a power source and the LED on the back of the charging disc does not light up, only 3 factors can be responsible for this:

• Charging station
• Connection cable
• Power source

Please first make sure that the connection is a power source with an output of 5V/2A and check all interfaces.

Please check whether it makes a difference if you connect the charging station to a different 5V/2A power source with an alternative cable.

If the LED still does not light up after these tests, please contact our customer support with the following information:

1. Please clarify that this is a defective device and that charging from the smartphone is not possible.
2. Please tell our support the power source and its output (watts / volts / amps / power delivery / quick charge).
3. Let our support know which cable you used to connect the charging station. Please note that you have already tested the function with an alternative cable on a different 5V/2A power source.
4. If possible, please send our support a short video that clearly documents the connection and the lack of charge.
5. Please provide our support with your name and the order number from our online store, a proof of purchase and a delivery address.

You can reach our support at the following email address: [email protected]

They will provide you with a solution as quickly as possible.