I have connected my Charging Vent Mount SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do? copyUpdated 2 months ago
If you have connected your Charging Vent Mount to a power source and the LED on the back of the charging disc does not light up, only 3 factors can be responsible for this:
- Charging station
- Connection cable
- Power source
Please first ensure that the power source provides an output of 5V/2A and check all connections.
Try connecting the charging station to a different 5V/2A power source using an alternative cable to see if it makes a difference.
If the LED still does not light up after these checks, please contact our customer support with the following information:
- Clarify that the device appears to be defective and that charging from the smartphone is not possible.
- Provide details about the power source and its output (watts / volts / amps / power delivery / quick charge).
- Specify which cable you used to connect the charging station, and confirm that you have tested it with an alternative cable on a different 5V/2A power source.
- If possible, send a short video that clearly shows the connection and the lack of charge.
- Include your name, order number from our online store, proof of purchase, and delivery address.
You can reach our support team at: [email protected]
We will provide a solution as quickly as possible.