When using the Universal Phone Case, the touchscreen function of my smartphone does not work. Why is this and what can I do?Updated 2 months ago

Strong screen protectors and gloves may affect touchscreen functionality when using the Universal Phone Case. If this occurs, we recommend adjusting your smartphone's touchscreen sensitivity:

For Android:

1. Go to your smartphone's settings.
2. Navigate to "About phone" > "Build number" and tap it several times to enable developer options.
3. Go to "Developer options" and adjust "Touch sensitivity."

For Apple:

1. Open the settings on your iPhone.
2. Go to "General" > "Accessibility" > "Touch" and adjust "Touch sensitivity."

Please note that the exact steps may vary depending on your operating system version.

If the issue persists, contact our customer support at [email protected] with your order number from our online store or proof of purchase, along with your shipping address.