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SP Connect UK logo

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Confirmations and invoices

I haven't received an order confirmation. What can I do?

We send the order and shipping confirmation to the email address provided during checkout. Please check if you have multiple email addresses that may have been used, and don’t forget to check your SPAM folder. If you still can’t find the confirmation

I didn't receive an invoice for my order. What can I do?

The invoice will be sent via email along with the shipping confirmation to the address you provided when placing your order. Please check your SPAM folder and ensure you didn’t use an alternative email address. If you still can’t find the invoice, no

Why didn't I receive a purchase or shipping confirmation email after placing my order?

If you placed an order in our online store but haven’t received an order or shipping confirmation, please first check your SPAM folder. Also, make sure you didn’t use an alternative email address for the order. If you still can’t find a confirmation,