If you encounter a problem with one of our products, please contact our customer support and provide the following information:. Our support team will work to find a solution as quickly as possible. You can reach us at support@sp-connect.co.uk.

If you encounter a problem with one of our products, please contact our customer support and provide the following information:<ol><li style="font-size: 16px;">A brief description of the problem</li><li style="font-size: 16px;">Photos or a short video documenting the issue</li><li style="font-size: 16px;">Your order number from our online shop or a purchase receipt with your delivery address</li></ol>Our support team will work to find a solution as quickly as possible. You can reach us at <a href="mailto:support@sp-connect.co.uk">support@sp-connect.co.uk</a>.

I have a problem with a product. What can I do?

Yes, a wide variety of SP Connect products are available at numerous retailers specializing in bicycle, motorcycle, and car accessories. However, we regret that we are unable to provide a comprehensive list of these retailers. For more information, p

Yes, a wide variety of SP Connect products are available at numerous retailers specializing in bicycle, motorcycle, and car accessories. However, we regret that we are unable to provide a comprehensive list of these retailers. For more information, please visit our <a href="https://sp-connect.co.uk/pages/distribution">distributors page</a> to find retailers in your area.&#xA0;

Are SP Connect products available in retail stores?

SP Connect UK

General

Products

What methods of payment are available?

Can I pay cash on delivery or on account?

The voucher code was not taken into account when I placed my order. What can I do?

How do I get a voucher code?

I didn't receive my newsletter discount code?

Why could my payment not be processed at checkout?

Why is my credit card not being accepted, even though it works on another website?

Can I place an order for SP Connect from any device?

Where can I find my tax invoice?

Payment

Received the wrong Phone Case model - what can I do?

I received a damaged item - what can I do?

I received an incorrect item. What can I do?

I ordered and received the wrong item. What can I do?

I received an incomplete order. What can I do?

Post-Purchase Issues

I want to cancel/change my order. What can I do?

My order already shipped: How can I cancel it?

Cancelling an order

I haven't received an order confirmation. What can I do?

I didn't receive an invoice for my order. What can I do?

Why didn't I receive a purchase or shipping confirmation email after placing my order?

Confirmations and invoices

Orders

Will my new SPC+ phone case be compatible with existing SPC mounts?

You do not have a phone case for my smartphone model. What options do I have?

I can't find a phone case for my smartphone model. What alternatives do I have?

My new phone case is not compatible with my existing mounts. Why?

Is the SP Connect Phone Case compatible with any screen protector?

Why can I only find the SPC+ Phone Case for my smartphone?

My phone case mechanism is locked and I can no longer use it with the holder. What can I do?

How do I find out which smartphone I have so I know which phone case I need?

For which smartphone models do you offer a SPC+ Phone Case?

What other phone case models do you offer for SPC?

I already use a phone case. Can I use it together with the SP-Connect Phone Case?

What is included in the SP Connect Phone Case package?

My smartphone gets noticeably warm while charging wirelessly with the SP Connect Phone Case. Is this normal?

Phone Case

Can I use the Phone Case Xtreme without the front screen protector?

Is the Phone Case Xtreme compatible with my screen protector?

Does the Phone Case Xtreme affect the sound volume?

Is the Phone Case Xtreme shockproof?

Is the Phone Case Xtreme waterproof?

Can I use the Phone Case Xtreme with SP Connect magnetic mounts?

For which smartphone models do you offer a Phone Case Xtreme?

What is the small plastic part in the upper corner of my Phone Case Xtreme?

Can I use the Magnetic Flip Cover with the Phone Case Xtreme?

Why is the touchscreen function of my smartphone limited when I use it with the Phone Case Xtreme, and what can I do?

Can I charge my smartphone wirelessly with the Phone Case Xtreme?

What are the benefits of the Phone Case Xtreme?

Can I use the Phone Case Xtreme with the SP Connect Lanyard?

Can I use the Phone Case Xtreme with the SP Connect Glass Screen Protector?

I can't find a Phone Case Xtreme for my smartphone model. Will SP Connect offer more models in the future?

My smartphone gets noticeably warm while charging wirelessly with the SP Connect Phone Case Xtreme. Is this normal?

Will the Phone Case Xtreme be available for the Galaxy S25 series?

Does the fingerprint sensor on my Samsung smartphone work with the Phone Case Xtreme?

Phone Case Xtreme

What are the benefits of the Tablet Case Xtreme?

How do I attach the Tablet Case Xtreme to my SP Connect mount?

Is the Tablet Case Xtreme compatible with SP Connect magnetic mounts?

Does the Tablet Case Xtreme affect my device's touchscreen functionality?

Does the Tablet Case Xtreme provide shockproof protection?

Can I use the Tablet Case Xtreme with my screen protector?

Does the Tablet Case Xtreme provide waterproof protection for my iPad?

Which tablet models are compatible with the Tablet Case Xtreme?

Tablet Case Xtreme

Universal Interface

Universal Phone Clamp

Charging Universal Phone Clamp

Universal Phone Case

Universal Phone Clamp Max

Universal

Does the Weather Cover affect the touchscreen function?

Does the Weather Cover also cover the headphones and power outlets on the smartphone?

Weather Cover

Which smartphone models are compatible with the Glass Screen Protector?

Can I use the Glass Screen Protector with the Phone Case Xtreme?

Glass Screen Protector

Cases

Aero Mount

Handlebar Mount

Handlebar Mount Pro

Handlebar Mount Pro MTB

Micro Stem Mount

Stem Mount Pro

Universal Bike Mount

Universal Mount

Micro Bike Mount

Wedge Case Set

Saddle Case Set

Bicycle Mounts

Anti Vibration Module

Ballhead Mount Pro

Bar Clamp Mount Pro

Brake Mount

Clutch Mount Pro

GPS Cradle Mount

Mirror Mount

Mirror Mount Pro

Moto Mount 3D

Moto Mount 3D 1 1/2"

Moto Mount Pro

Moto Mount LT

Moto Stem Mount

Moto Stem Mount Pro

Motorcycle Mounts

Vent Mount

Charging Vent Mount

Suction Mount

Charging Suction Mount

Adhesive Mount Pro

Charging Adhesive Mount Pro

Car Mounts

Arm Band

Fitness Mounts

Card Wallet

Clip Mount

Magnetic Flip Cover

Magnetic Card Wallet

Phone Case Lanyard

Everyday Mounts

Mounts

What type of cable is included with the Charging Adhesive Mount Pro?

What is the energy requirement of the Charging Adhesive Mount Pro?

I have connected my Charging Adhesive Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Adhesive Mount Pro?

Which mounts is the Charging Anti Vibration Module SPC+ compatible with?

I have connected my Charging Anti Vibration Module SPC+ to a power source, but it doesn't seem to be working. What can I do?

Which cables can I use with the Charging Anti Vibration Module SPC+?

In my opinion, my smartphone charges too slowly with the Charging Anti Vibration Module SPC+. Why is that and what can I do?

What is the energy requirement of the Charging Anti Vibration Module SPC+?

How do I attach the Charging Anti Vibration Module to my SP Connect motorcycle mount?

I want to connect the Charging Anti Vibration Module directly to the motorcycle battery. What do I need for that?

Can I use the classic SPC Phone Case with the Charging Anti Vibration Module?

Can the cable connector be aligned independently of the position of the Charging Anti-Vibration Module?

Can I cut the included USB cable and connect the Charging Anti Vibration Module directly to my motorcycle battery?

Can I use the Charging Anti Vibration Module with SP Connect Universal solutions?

Charging Anti Vibration Module

Is the Charging Module a power bank?

What is the energy requirement of the Charging Module?

I have connected my Charging Module to a power source, but it doesn't seem to be working. What can I do?

Which cables can I use with the Charging Module?

In my opinion, my smartphone charges too slowly with the Charging Module. Why is that and what can I do?

Which mounts is the Charging Module compatible with?

I want to connect the Charging Module directly to the motorcycle battery. What do I need for that?

I want to connect the Charging Module directly to my e-bike's power system. What do I need for that?

Can I use the classic SPC Phone Case with the Charging Module?

Can I connect the Charging Module via my bike's handlebar display (Bosch, Yamaha, Brose, Flyer, etc.)?

Can I cut the included USB cable and connect the Charging Module directly to my motorcycle battery or an e-bike motor?

Can I use the Charging Module with SP Connect Universal solutions?

Charging Module

I have plugged my Charging Office Stand into a power source but it doesn't seem to be working. Why is that and what can I do?

What is the energy requirement of the Charging Office Stand SPC+?

What type of cable is included with the Charging Office Stand SPC+?

Can I use the classic SPC Phone Case with the Charging Office Stand?

Charging Office Stand

What kind of cable is included with the Charging Pad SPC+?

What is the energy requirement of the Charging Pad SPC+?

I have connected my Charging Pad SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Pad?

Charging Pad

What kind of cable is included with the Charging Suction Mount SPC+?

What is the energy requirement of the Charging Suction Mount SPC+

I have connected my Charging Suction Mount SPC+ to a power source but it is not working? Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Suction Mount?

What type of cable is included with the Charging Vent Mount?

What is the energy requirement of the Charging Vent Mount?

I have connected my Charging Vent Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Vent Mount?

Which mounts is the Universal Charging Phone Clamp SPC+ compatible with?

Which cables can I use with the Universal Charging Phone Clamp SPC+?

What is the energy requirement of the Universal Charging Phone Clamp SPC+?

Which smartphone size is the Universal Charging Phone Clamp SPC+ compatible with?

What type of cable does the Universal Charging Phone Clamp SPC+ come with?

Can I use the Universal Charging Phone Clamp SPC+ with a phone case?

Universal Charging Phone Clamp

What is the Wall Charger used for?

What power output does the Wall Charger provide?

What ports does the Wall Charger offer?

Wall Charger 30W

What do I need the Cable 6V DC for?

How is the voltage adjusted for the smartphone through the Cable 6V DC?

Can I use the Cable 6V DC with the SPC Wireless Charging Module?

How is the Cable 6V DC connected?

Can I use the Cable 6V DC in the rain?

Can I connect the Cable 6V DC directly to my smartphone?

Is the Cable 6V DC included in the package of the Charging Module or Charging Anti Vibration Module?

Cable 6V DC

An output of 12V is specified for the Cable 12V DC. However, the Charging Module / Charging Anti Vibration Module requires an input of 5V. Is the output of the CABLE 12V DC not too high?

Does the Cable 12V DC continue to draw power when connected to the battery after the motorcycle is turned off? If so, how much?

Do I need an additional fuse when connecting the Cable 12V DC?

What do I need the 12V DC cable for?

Cable 12V DC

Electronics