Payment

What methods of payment are available?

Our online store offers various payment methods for placing your order:

Can I pay cash on delivery or on account?

Unfortunately, we cannot accept payments in cash upon delivery or on account at this time.

The voucher code was not taken into account when I placed my order. What can I do?

Please note that each voucher code can only be used once per customer. A voucher cannot be combined with other vouchers or promotions. If the promised discount is not deducted during the payment, please send us a short message with your order number

How do I get a voucher code?

Simply sign up for our newsletter to receive a 10% discount code for your first purchase and to be informed in a timely manner about all discounts and promotions.

I didn't receive my newsletter discount code?

If you haven't received your coupon code after signing up on our website, please take a moment to check your spam or promotion folders. If you still can't find the email, we kindly suggest trying the sign-up process again and verifying the accuracy o

Why could my payment not be processed at checkout?

⚠ Your payment could not be processed at this time, please try again in a few minutes. We apologize for the inconvenience, but it seems that your payment details were not accepted by our payment provider during checkout. Before reaching out to us, we

Why is my credit card not being accepted, even though it works on another website?

If your payment information is not accepted during checkout, we recommend reaching out to your bank as a first step to ensure there are no holds or issues with your credit or debit card. When it comes to card transactions, banks rely on automated sys

Can I place an order for SP Connect from any device?

Yes! SP Connect can be accessed from any device with an internet connection. We have optimized our website for mobile devices such as smartphones and tablets, so you can view content on the go.

Where can I find my tax invoice?

Your invoice will be emailed to you automatically once your order has been shipped. If you haven’t received the email with the PDF of your tax invoice, please check your spam or promotions folders. If you still can’t find the email, feel free to cont