I have connected my Charging Anti Vibration Module SPC+ to a power source, but it doesn't seem to be working. What can I do?Updated 2 months ago

If your Charging Anti Vibration Module SPC+ is connected to a power source but your smartphone is not charging, the issue could be due to one of the following factors:

• Charging station
• Connection cable
• Power source

First, ensure that the power source is 5V/2A and check all connections.

If possible, connect an alternative device to the cable to verify if energy is flowing.

Next, try connecting the Charging Module SPC+ to a different 5V/2A power source using another cable.

If your smartphone still does not charge after these checks, please contact our customer support with the following information:

1. Confirm that your smartphone is not charging at all.
2. Provide details about the power source (watts/volts/amps/power delivery/quick charge).
3. Specify the cable used to connect the charging station to the power source:
   • Supplied USB-A/USB-C Cable
   • CABLE 12V DC SPC+
   • SPC 12V HARD WIRE CABLE
   • Third-party cable (include an online product link if applicable)
4. If possible, send a short video showing the connection and the lack of charging.
5. Provide your name, order number from our online store, or proof of purchase along with your delivery address.

Contact our support team at [email protected], and we will assist you as quickly as possible.